Job Summary: Performs clerical duties for the unit including charting, filing, and transcription of orders. Coordinates unit communications such as telephone, patient, visitor, ancillary departments and physician staff. Involves use of computer. Assists in maintaining a well-organized and functional unit. Performance expectations are defined in the competency evaluation.

Service and Quality Standards:

1. Service
Is Customer focused
Anticipates customer needs
Adheres to customer service standards
Is Competent, caring and compassionate
Treats coworkers and customers with dignity and respect
Demonstrates competent, caring and compassionate behavior
to customers and coworkers
2. People
Is conversation conscious
Assures confidentiality of patient and employee information
Is positive in interactions with others
Is courteous and respectful
Promotes a harassment free environment
Inspires the trust of others
Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.
3. Quality
Is excellent in patient care and service
Demonstrates multidisciplinary cooperation
Assists in obtaining excellent satisfaction scores of feedback
Is safety conscious
Demonstrates safety consciousness and supports safety initiatives
Is involved with improvement efforts
Supports performance improvement
Seeks ways to improve systems and services
Shows commitment to improvement efforts
Meets mandatory educational requirements
4. Growth
Is a loyal ambassador
Demonstrates commitment to hospital mission and vision
Is active and involved
Supports hospital initiatives
Champions innovation and supports change
Is a positive role model
Fosters team cooperation
5. Finance
Is a good steward of hospital resources
Develops/uses efficient work methods
Is cost effective
Conserves organizational resources

Job Responsibilities:
1. Performs clerical /secretarial duties in a timely and accurate manner.
2. Performs effective communication
3. Maintains equipment, supplies, and records in order to facilitate unit organization
4. Performs ongoing chart reconciliation

Education Requirements and Other Requirements:

Education Level: High school diploma or equivalent preferred. Completion of a unit secretary
course at an accredited school

Certification/Licensure: N/A

Experience Requirements: Two years clerical / secretarial experience in a hospital setting
acceptable in lieu of certification per discretion of unit director

Working Conditions: Exposure Category I: Tasks that involve exposure to blood, body fluids, or tissues. All procedures or other job-related tasks that involve an inherent potential for mucous membrane or skin contact with blood, body fluids, or tissues, or a potential for spills or splashes of them, care Category I tasks. Use of appropriate protective measures is required for every employee engaged in Category I tasks.