JOB SUMMARY:

Design, manage, and maintain a complex infrastructure consisting of Call Manager, Unity, VOIP gateway, SIP, PRI’s, and dial plans. Troubleshoots all aspects of the Cisco Voice and Data network.

JOB RESPONSIBILITIES:

1. Design, configure and troubleshoot QoS classification, marking and prioritization of network traffic (voice, critical applications, etc.).
2. Configure route plans, route lists, device profiles, calling search spaces, and partitions.
3. Troubleshoot and configure Cisco Unity Connection features, subscribers, call handlers and call routing rules.
4. Troubleshoot and configure Cisco routing and switching rules.
5. Assist in supporting IPSec MPLS VPN infrastructure
6. Assist in supporting BGP routing protocols
7. Maintains all telecommunication system backups. Ensures the integrity of the backup and periodically validates backup process
8. Promptly evaluates and applies patches to correct known security vulnerabilities
9. Maintains voice infrastructure documentation
10. Provides security risk analysis of the hospital voice infrastructure
11. Monitors network and server logs and takes appropriate action as necessary
12. Provides backup support for all technical staff
13. Contributes to the productivity and efficient operation of the department through skills transfer, continued professional growth and self-education of new technologies.
14. Manages projects as assigned by the Technology Manager.
15. Other duties as assigned.

SERVICE AND QUALITY STANDARDS:

Service

Is Customer focused

Anticipates customer needs

Adheres to customer service standards

Is Competent, caring and compassionate

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring and compassionate behavior to customers and coworkers

People

Is conversation conscious

Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

Promotes a harassment free environment

Inspires the trust of others

Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.

Quality

Is excellent in patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

Supports performance improvement

Seeks ways to improve systems and services

Shows commitment to improvement efforts

Meets mandatory educational requirements

Growth

Is a loyal ambassador

Demonstrates commitment to hospital mission and vision

Is active and involved

Supports hospital initiatives

Champions innovation and supports change

Is a positive role model

Fosters team cooperation

Finance

Is a good steward of hospital resources

Develops/uses efficient work methods

Is cost effective

Conserves organizational resources

EXPERIENCE REQUIREMENTS:

CCNP Voice OR CCNP with hands-on voice experience required.

3 to 5 years of experience in operating and maintaining VoIP technologies. Extensive understanding of Cisco Call Manager, Unity, VOIP gateway, SIP, PRI’s, dialing plans, Jabber, WebEx. Demonstrable experience of advanced troubleshooting to isolate and diagnose network problems for routing, switching, security and voice implementations.

WORKING CONDITIONS: EXPORESURE CATEGORY III

Tasks that involve no exposure to blood, body fluids, or tissues, and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluids, or tissues. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.